Refund Policy | Asylvestre Shop

Last Updated: February 6, 2026

At Asylvestre Shop, every item is custom-printed especially for you the moment you place an order. Because we do not hold inventory or "re-sell" returned items, our refund policy is very specific.

By making a purchase at alexsylvestre.com, you agree to the following terms:

1. Damaged or Misprinted Items

We take great pride in our designs and quality. If your order arrives with a manufacturing defect, a printing error, or was damaged during transit, we will provide a free replacement or a full refund.

• Deadline: You must contact us within 14 days of the delivery date.

• Requirement: Please email infodinalexstore@gmail.com with your order number and a clear photo showing the damage or the error. Without a photo, we cannot process a claim with our fulfillment partner.

2. No Refunds for "Change of Mind" or Sizing Errors

Because our products are made-to-order, we do not offer refunds, returns, or exchanges if:

• You changed your mind about the purchase.

• You ordered the wrong size, color, or design.

• You find the fit is not to your personal preference.

Pro-Tip: Please consult our Size Guides located on the product pages before checking out to ensure the perfect fit.

3. Shipping Costs

• Initial Shipping: Original shipping costs are non-refundable.

• Return Shipping: In the rare event that a return is authorized for a reason other than a printing error, the customer is responsible for all shipping costs.

• Reshipping Fees: If an item is returned to our facility because of an incorrect address provided by the customer, a reshipping fee will apply to send the order back out.

4. Lost Packages

If your tracking information has not updated for a significant amount of time:

• In-Transit: If the package is confirmed lost by the carrier before delivery, we will send a replacement at no cost.

• Delivered: If the tracking says "Delivered" but you haven't received it, we cannot issue a refund. In these cases, we recommend contacting your local post office or filing a claim with the carrier.

5. How to Start a Claim

To report an issue with your order, please reach out to our team:

• Email: infodinalexstore@gmail.com

• Subject Line: Order Issue - [Your Order Number]

• Include: A brief description of the problem and high-quality photos.